Frequently Asked Questions (FAQs)
General

How late are you open?
Sharper Brand is open for business 9AM-5PM EST, Monday-Friday.


Placing an Order

How do I place my order?
Placing an order is as easy as calling our courteous and knowledgeable staff at 1-800-772-9394.

How long does it take to place an order?
Normally an order can be processed in under an hour, pending your review and approval of all necessary paper work.

How do I order a sample?
Ordering a sample can be done by calling our customer service representatives at 1-800-772-9394 or by making your request on our website. All you have to do is go the product profile page of your item, click on the sample request tab or the sample request button and follow the simple instructions.

Do you offer free samples?
While samples must be initially be purchased, we provide our registered business customers in the US and Canada with sample reimbursement under the following conditions:
  1. You are a qualified business or organization. We reserve the right to provide or refuse free samples to any party at our discretion.
  2. You place an order with Sharper Brand for that item within 30 days of the sample order, at which time, the sample (minus shipping/handling) will be deducted from your invoice.
For more specific details, see the sample ordering section.

Who do I contact about my order?
Send an email to customer service or call us at 1-800-772-9394.

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Payments

How do I pay Sharper Brand?
We accept most major credit cards, but we prefer MasterCard and Visa. We also accept company checks, but we must receive the check before sending your order to production.

Do you accept company purchase orders?
Yes, we accept company purchase orders. Once your order has been shipped, you will be billed and payments must be made in full 7 days after bill date.

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Shipping

What if I need my item right away?
Our prices reflect normal production time of the items on our website. However, if you do need your items right away, our factories may be able to rush your order at an additional charge.

Can you ship to a P.O. Box?
Unfortunately, we cannot ship to a P.O. Box since neither UPS nor FedEx will be able to make the delivery.

Do you ship internationally?
Yes, we ship worldwide including to Canada, the UK, and Australia.

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Register

Why do I need to register?
By registering, you will be able to place orders and make sample requests much faster. You will also receive our newsletter that will alert you to special offers and deals available exclusively to our registered customers.

Will my information be shared with anyone?
No. Your information will not be shared or sold to any third party or affiliate. Sharper Brand has a strict privacy and security policy that protects your information from being shared. The information collected by Sharper Brand is secure and used solely for internal purposes.

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Artwork

How do I know if my logo/artwork meets your requirements?
To know for certain if your logo/artwork meets our requirements, simply send us your artwork and we will review it for you at no charge.

What is this FREE design service?
Sharper Brand offers FREE design services with every order. The FREE design service can be used to retouch your graphic or to recreate an existing logo from a business card or stationery. Most of our competitors charge as much as $50.00 an hour for such services but with Sharper Brand it’s FREE.

What is the Sharper Preview?
The Sharper Preview is an art proof that is prepared for you by our designers. This art proof allows you to review your artwork and approve it for production. You will be faxed a black and white version to approve and sign, as well as an email version so you can see the detail and colors of your logo/artwork.

Where do I send my logo/artwork?
Contact our art department about where to send logo/artwork.

Can I fax you my logo/artwork?
No. Unfortunately you cannot fax us your artwork since it has very poor resolution. It is also useless to us for multiple color jobs since faxes are in black and white.

What if my email will not allow me to send you the logo/artwork?
If your email does not allow you to send your logo/artwork, please mail your file to:

    Sharper Brand LLC
    905 West 7th Street, #329
    Frederick, MD  21701

For more information on logo/artwork, please see our artwork section in the customer support department. If you have any questions, please contact a Sharper Brand customer service representative at 1-800-772-9394.

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Imprint Methods and Charges

What is an imprint?
An imprint is the process by which a logo/artwork is transferred onto the surface of an item.

What is screen-printing?
Screen-printing is the method of applying a layer of ink through a porous fabric screen. This screen, which has been laid on the surface of the item to be imprinted, is then lifted to reveal the area where the ink was allowed to permeate, leaving only the design. For more information about other imprinting methods, please see our glossary section.

What is pad-printing?
Pad-printing is the process of transferring a design to a surface by creating a template of the design and applying a thin layer of ink to the template. A silicone pad lifts the ink and design off the template and applies it to the surface of the item. For more information about other imprinting methods please see our glossary section.

Can I see the item with my imprint on it before I order the whole quantity?
A pre-production proof is what you need if it is necessary for you to see the imprint on the item before you place an order for the whole quantity. However, be aware that to prepare a pre-production proof is quite costly and can add an additional 5-10 days to your total delivery time.

What is a running charge?
A running charge is applied to your order whenever you customize your item with additional colors and/or features. This charge is meant to cover the material cost of running your item through the machines. For example, if you want an additional color imprinted on your item, the running charge would be the cost for the ink used.

What is setup charge?
A setup-charge covers the costs in setting up the complex machinery to run your order. If you order any optional features with your item, a set-up charge may be added for each option. For example, if you order a t-shirt and you want a second color, you will incur an additional set-up charge because the t-shirts will have to be set up on the machines again to have the second color applied.

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Please select from the following categories:

•  General
•  Ordering
•  Payment
•  Shipping
•  Register
•  Artwork
•  Imprint Methods & Charges


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Phone:
1-800-772-9394  US
1-240-651-5580  Intl
Hours:
Monday-Friday
9AM-5PM EST
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